What is STANDARD SHIPPING?
Standard shipping is our default shipping method. Under this option, we will use either United Parcel
Service (UPS) or the United States Post Office (USPS) to ship your package. We will make this
determination based on speed and cost-effectiveness. This service is free. Please note: Offer for free
standard shipping is only valid in the continental United States (Excludes Alaska, Hawaii, Puerto Rico,
Guam, Virgin Islands). Pavilion Health Company, LLC will ship certain products internationally. All
shipping charges are calculated by UPS and will be displayed at the time of checkout. Purchaser is
responsible for all shipping, import and brokerage fees assets by UPS Worldwide or your country
customs center.
When will my order be shipped?
Most orders placed before 3:30 pm CST/CDT Monday through Friday will be shipped that day via the
chosen shipping choice. Orders placed after 3:30 pm Monday through Friday or anytime Saturday and
Sunday will be shipped the following business day. If any orders are not available or on backorder, the
customer will be notified, and the item will be shipped as soon as possible. All calculations for expedited
delivery are based on business days only. Saturday delivery is available with express shipping but at an
extra charge. To choose this delivery method, you must speak with a customer service representative.
Remember that UPS Ground service always includes Saturday delivery, but expedited options do not.
Lithium Battery Shipping Policy
Lithium battery shipping is regulated by DOT and FAA as well as shipping agencies such as USP, FedEx,
DHL, USPS and so others to ensure the safe transportation of these products. Per regulations from the
FAA and DOT, lithium batteries cannot be shipped overnight. We are able to ship lithium batteries
overnight with the purchase of a unit (the battery is contained within the unit). If you have any
questions or concerns regarding these regulations, please contact our office at (314) 942-7382 or email
us at info@pavilion.care.