Click on the Contact Us button in the main menu. Call us at (314) 475-5078 or send an email to firstname.lastname@example.org.
Our site utilizes the highest level of encryption available – 256-bit encryption. We proudly display the SSL seal on all pages.
Your credit card information is safe with us. Your information is passed through our website to an encrypted payment gateway. We do not keep or store your credit card information. We are merely given a code for authorization of your purchase, and we capture that authorization just prior to shipping your items for you. You card data is never kept in our system.
To report a problem with the site or offer suggestions as to how we may better serve you through technology, please contact us at email@example.com or contact us via phone or email.
By law, you are required to have a prescription 95% of the products we offer. We do not require a copy of that prescription for the purchase of certain CPAP parts or certain other supplies. Please contact us if you are unsure or have questions.
We have a dedicated staff of trained experts to assist you before and after sales. We honor all manufacture warranties and will gladly handle any warranty claim you may have purchased from us. We have a comprehensive education and resource center at your disposal 24 hours a day. Please feel free to contact us if you have any questions or problems before or after you purchase.
Return policies with medical equipment companies can be very strict due to hygiene issues and prevention of cross contamination. Any product that has been opened cannot be returned for a refund. If you have any hesitation with your order, please contact our experts to assist you.
Pavilion Health Company, LLC hours of operation are from 9:30 A.M. to 5:30 P.M. CST Monday through Friday.
We only sell new equipment and supplies purchased directly through each manufacturer and honor all warranties for purchases through our company.
All customer services representatives are here to assist you. Whether it is placing an order or answering a question, our experts are readily available to assist you.
Refunds or store credits normally take between 5 to 10 business days after we receive your returned items. All items returned without an RMA (return merchandise authorization) number, can delay your refund or credit by as much as 4 weeks.
If a wrong product is ordered it is very important that you do not open the manufactures packaging. Call our office to obtain an RMA number before returning your product. All returns must be done within 10 business days and are subject to a restocking fee.
We will send an order confirmation email to the email address you provide to us. You will receive a second email from us with your tracking number. You can also log into your account, go to your order history, and click on track your package.
Medicare, Certain state Medicaid’s (please contact), United Healthcare, Aetna, Anthem, Premera, Tri-Care, and many others.