Click on the Contact Us button in the main menu. Call us at (314) 475-5078 or send an email to info@pavilion.care.
Is your site secure? How do you handle secure transactions?
Our site utilizes the highest level of encryption available – 256-bit encryption. We proudly display the SSL seal on all pages.
Your credit card information is safe with us. Your information is passed through our website to an encrypted payment gateway. We do not keep or store your credit card information. We are merely given a code for authorization of your purchase, and we capture that authorization just prior to shipping your items for you. You card data is never kept in our system.
How do I report a problem with the site or offer a suggestion?
To report a problem with the site or offer suggestions as to how we may better serve you through technology, please contact us at info@pavilion.care or contact us via phone or email.
Can I purchase a product, machine, mask, or supplies without a prescription?
By law, you are required to have a prescription 95% of the products we offer. We do not require a copy of that prescription for the purchase of certain CPAP parts or certain other supplies. Please contact us if you are unsure or have questions.
What kind of support do you provide for your clients?
We have a dedicated staff of trained experts to assist you before and after sales. We honor all manufacture warranties and will gladly handle any warranty claim you may have purchased from us. We have a comprehensive education and resource center at your disposal 24 hours a day. Please feel free to contact us if you have any questions or problems before or after you purchase.
What is your return policy?
Return policies with medical equipment companies can be very strict due to hygiene issues and prevention of cross contamination. Any product that has been opened cannot be returned for a refund. If you have any hesitation with your order, please contact our experts to assist you.
What are your hours of operation?
Pavilion Health Company, LLC hours of operation are from 9:30 A.M. to 5:30 P.M. CST Monday through Friday.
Do you sell new equipment direct from the manufacturer?
We only sell new equipment and supplies purchased directly through each manufacturer and honor all warranties for purchases through our company.
Can I call customer service to place my order?
All customer services representatives are here to assist you. Whether it is placing an order or answering a question, our experts are readily available to assist you.
How long does it normally take to receive my refund or store credit?
Refunds or store credits normally take between 5 to 10 business days after we receive your returned items. All items returned without an RMA (return merchandise authorization) number, can delay your refund or credit by as much as 4 weeks.
What happens if I order the wrong product?
If a wrong product is ordered it is very important that you do not open the manufactures packaging. Call our office to obtain an RMA number before returning your product. All returns must be done within 10 business days and are subject to a restocking fee.
How do I track my order?
We will send an order confirmation email to the email address you provide to us. You will receive a second email from us with your tracking number. You can also log into your account, go to your order history, and click on track your package.
What insurance’s do we accept?
Medicare, Certain state Medicaid’s (please contact), United Healthcare, Aetna, Anthem, Premera, Tri-Care, and many others.